Shipping & Delivery

We currently ship across Canada and to the United States. International shipping is coming soon — add your email to the waitlist on any product page and we'll let you know the moment we open your region.

Because pieces are made to order, production starts after you approve your proof:

• Prints & Living Décor — typically made within 3–5 business days of approval.
• Thread Painting — hand-stitched in roughly 5–10 days, depending on detail.
• Hand-painted mandalas — made to order; we'll give you a date at proofing.

Shipping time is added on top of production time.

Your exact shipping cost is calculated at checkout, based on your destination and the size and weight of your piece. We run free-shipping offers from time to time — when your order qualifies, the discount is applied automatically at checkout. Promotions can change or end, so the price you see at checkout is always the one that applies.

Packaging is matched to the piece so it arrives flawless:

• Flat prints — wrapped in acid-free paper and sealed in a rigid, bend-resistant stay-flat mailer, so they arrive crisp and uncreased.
• Larger prints — rolled in acid-free tissue inside a sturdy 3-inch kraft mailing tube with end caps, crush-resistant for safe transit.
• Glass, metal & slate Living Décor — corner-protected and boxed rigidly to guard the surface and edges.

Metal pieces also include their Memory Card. Every order ships with tracking.

You'll receive a tracking link by email as soon as your piece ships, so you can follow it to your door.

Transit times are estimates provided by the carrier and aren't guaranteed. Once a parcel is with the carrier, delivery timing is largely outside our control; weather, customs, and peak periods can add a little time.

Orders shipped to the United States may be subject to import duties or taxes set by the destination country. Where they apply, these are the recipient's responsibility and are charged separately by the carrier or customs.

Please double-check your shipping address at checkout — we offer address auto-complete to help. We're not able to cover parcels lost due to an incorrect address, and re-shipment costs may apply if a parcel is returned to us as undeliverable.

If your piece arrives damaged despite our packing, we'll make it right — see our Refund & Returns policy for how to start a claim.